Why can't I connect on my iPhone or iPad?

There are many factors that can cause trouble connecting to VyprVPN on your iOS device. First, we would recommend trying to connect to VyprVPN using a different server location.

If the trouble persists we'd suggest removing the VPN Configuration and try connecting again with these steps:

1. Click on Settings

2. Click VPN

iOSVPN.png

3. Click the ‘Information’ symbol next to VyprVPN

iOSinfo.png

4. Click ‘Delete VPN’

iOSdelete.png

5. Reconnect to VyprVPN

6. Click 'Allow' when the prompt comes up to add the VyprVPN configurations

iOSallow.png

7. Enter your phone's password or Touch ID

iOStouchID.png

You're now connected to VyprVPN!

If you have any questions, please contact support and we'll be happy to help!

 

Last reviewed/updated January 2020


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